Every part of OneBooking, in detail.

The service under control, from the first cover to the last sitting.

Service diary

Every booking of the day by time slot and by room, with the state of each table updating while you work.

Floor plan

Draw the rooms, place the tables and seat guests by dragging them. You see at a glance what is free, occupied or arriving.

Tables and joins

Join tables for larger parties, move guests mid service and set durations and sittings.

Waiting lists

When the service is full you collect the requests and call guests back the moment a seat opens.

Closures and blocks

Close a room, a sitting or a single table for maintenance, a private event or the weekly rest day.

Guests book on their own, you receive everything in the same place.

Public booking page

One address you can put anywhere, from social profiles to the menu, showing real availability.

Website widget

A booking form to drop into your own site, working off the same inventory as the diary.

iOS and Android apps

Guests book from their phone and manage the booking themselves.

Automatic confirmations

Confirmation and cancellation emails sent on their own, with a link for the guest.

It answers on WhatsApp and on the phone, even when the room is full.

Bookings on WhatsApp

The guest writes to the venue number and books by conversation. The booking lands in the diary like any other.

Answering the phone

The calls nobody can pick up mid service still get an answer, with real availability in front of them.

Italian and English

It recognises the language of the person writing or calling and replies in the same one, with nothing to switch.

Your house rules

It respects opening times, sittings, maximum covers and the questions you set. It never promises what the room cannot give.

The room recognises who walks in.

Records and history

Every guest has a record with visits, contacts and the history of their bookings.

Preferences and notes

Allergies, favourite table, special occasions and staff notes, always within reach.

Regulars

Recognise the guests who come back and give them a welcome that shows it.

Instant search

Find someone by name, phone or email while they are still on the line, across every venue in the group.

One inventory, always in step.

TheFork, both ways

What you manage and what arrives from TheFork stay aligned, with nothing typed in twice.

No double bookings

When a table fills, every channel knows. Order across channels, without surprises.

Point of sale link

The till reads the same diary and writes to the same bookings, over signed calls.

A walk in is a booking

Guests who arrive without booking land in the same diary, so the covers for the night always add up.

Your floor policy, applied on its own.

Rules by slot and party size

Set different conditions by day, time and number of guests, and let the system hold the line.

Deposits where they matter

Ask for a secure deposit on the bookings that warrant one, to cut down on no shows.

Durations and sittings

Decide how long a table runs by slot and party size, and how many sittings a night carries.

Clear numbers to decide with.

Covers and attendance

How covers move, who showed and who did not, and where the bookings came from.

Trends over time

Compare periods, spot the strong nights and set sittings and availability accordingly.

One sign in for the whole group.

Multiple venues

Move between restaurants without changing tool, with each one’s data kept separate and tidy.

Roles and permissions

Give every member of staff the right level of access, venue by venue.

Change log

Every change to a booking is recorded, with who made it and when.