Restaurant reservation management software
Every booking your restaurant takes, in one system.
OneBooking brings the service diary, the floor plan, online bookings, guest records and integrations into a single tool, built for the speed of a live dining room.
Who works with OneBooking
Venues that fill the room every night and cannot afford to sell the same table twice.
No more chasing notebooks, printouts and phone calls. One diary collects every booking, whichever channel it comes from, and the dining room stays in step.
What is OneBooking
OneBooking is restaurant reservation management software. It collects bookings from your website, the apps, the phone, WhatsApp and TheFork into a single diary, seats them on the floor plan and keeps every channel in step, so the same table is never sold twice.
The software
The screens your floor staff work with every night. They are faithfully rebuilt, with sample data in place of real guests.
Service diary
The service grid: tables down the left, time slots across the top, every booking a block coloured by its state. Booked, running late, seated, finished, missed, cancelled.
Floor plan
A map of the room with the tables where they really stand. Colour tells you whether a table is free, occupied or about to arrive, and guests are seated by dragging them.
Online booking
What the guest sees: they pick a venue, a date, a time and a party size, and get a confirmation with a link to manage the booking themselves.
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Reports and trends
Covers by day, arrivals and no shows, where the bookings came from. Comparing periods shows you which nights carry the week.
Guest records
Every guest has a record with visits, contacts, allergies, preferences and staff notes, searchable while they are still on the phone.
Waiting list
Requests that have no table yet stay here, in plain sight, instead of vanishing. When a seat frees up they come back for a decision.
Everything the room needs
On the floor
The service under control, from the first cover to the last sitting.
Service diary
Every booking of the day by time slot and by room, with the state of each table updating while you work.
Floor plan
Draw the rooms, place the tables and seat guests by dragging them. You see at a glance what is free, occupied or arriving.
Tables and joins
Join tables for larger parties, move guests mid service and set durations and sittings.
Waiting lists
When the service is full you collect the requests and call guests back the moment a seat opens.
Closures and blocks
Close a room, a sitting or a single table for maintenance, a private event or the weekly rest day.
Online bookings
Guests book on their own, you receive everything in the same place.
Public booking page
One address you can put anywhere, from social profiles to the menu, showing real availability.
Website widget
A booking form to drop into your own site, working off the same inventory as the diary.
iOS and Android apps
Guests book from their phone and manage the booking themselves.
Automatic confirmations
Confirmation and cancellation emails sent on their own, with a link for the guest.
Booking AI
It answers on WhatsApp and on the phone, even when the room is full.
Bookings on WhatsApp
The guest writes to the venue number and books by conversation. The booking lands in the diary like any other.
Answering the phone
The calls nobody can pick up mid service still get an answer, with real availability in front of them.
Italian and English
It recognises the language of the person writing or calling and replies in the same one, with nothing to switch.
Your house rules
It respects opening times, sittings, maximum covers and the questions you set. It never promises what the room cannot give.
Guests
The room recognises who walks in.
Records and history
Every guest has a record with visits, contacts and the history of their bookings.
Preferences and notes
Allergies, favourite table, special occasions and staff notes, always within reach.
Regulars
Recognise the guests who come back and give them a welcome that shows it.
Instant search
Find someone by name, phone or email while they are still on the line, across every venue in the group.
Connected channels
One inventory, always in step.
TheFork, both ways
What you manage and what arrives from TheFork stay aligned, with nothing typed in twice.
No double bookings
When a table fills, every channel knows. Order across channels, without surprises.
Point of sale link
The till reads the same diary and writes to the same bookings, over signed calls.
A walk in is a booking
Guests who arrive without booking land in the same diary, so the covers for the night always add up.
Rules and deposits
Your floor policy, applied on its own.
Rules by slot and party size
Set different conditions by day, time and number of guests, and let the system hold the line.
Deposits where they matter
Ask for a secure deposit on the bookings that warrant one, to cut down on no shows.
Durations and sittings
Decide how long a table runs by slot and party size, and how many sittings a night carries.
Analysis
Clear numbers to decide with.
Covers and attendance
How covers move, who showed and who did not, and where the bookings came from.
Trends over time
Compare periods, spot the strong nights and set sittings and availability accordingly.
Several restaurants
One sign in for the whole group.
Multiple venues
Move between restaurants without changing tool, with each one’s data kept separate and tidy.
Roles and permissions
Give every member of staff the right level of access, venue by venue.
Change log
Every change to a booking is recorded, with who made it and when.
Where the bookings come from
Six different channels, one availability. When a table fills on one, it closes on all of them.
Website and widget
The booking form on your own site, running off the real inventory of the room.
iOS and Android apps
Guests book and manage their reservation from their phone.
Phone
Callers are entered by your staff, or Booking AI answers for them.
The guest writes to the venue number and books by conversation.
TheFork
The outside channel stays aligned both ways, with nothing re entered.
Floor and till
Walk ins and changes made at the counter land in the same diary.
How it works
- 01
Set up the room
Create rooms and tables, set opening times, sittings and booking rules.
- 02
Take every channel
Website, apps, phone, WhatsApp and TheFork all flow into one diary.
- 03
Run the service
Seat the tables, follow the arrivals and hold the room while you work.
- 04
Learn and improve
Read the reports, get to know your guests and tune sittings and availability.
Built for
Restaurants
Anyone who wants an orderly room and bookings that always land in the same place.
Groups and chains
Anyone running several venues who wants them held together, with roles for each site.
Busy rooms
Anyone working full sittings who needs speed, clarity and no double bookings.
Frequently asked questions
What does OneBooking do?
OneBooking collects bookings from your website, the apps, the phone, WhatsApp and TheFork into a single diary, seats them on the floor plan and keeps every channel in step, so the same table is never sold twice.
Can I take bookings from my own website?
Yes. Drop the widget into your site and bookings land straight in the diary, showing the real availability of the room. If you would rather not touch the site, use the public booking page instead.
Does it integrate with TheFork?
Yes. The sync runs both ways: what you manage and what arrives from TheFork stay aligned, so you avoid double bookings and never re enter anything by hand.
Does it connect to the restaurant till?
Yes. The point of sale reads the same diary and writes to the same bookings over signed calls, so a table opened at the counter and a table booked online are the same thing to the system.
How does Booking AI answer the phone and WhatsApp?
Booking AI reads the real availability of the venue and talks to the guest in Italian or English, recognising the language on its own. It respects the opening times, sittings and maximum covers you set, and the booking lands in the diary like any other.
Does it work with several restaurants?
Yes. Run several venues from one sign in, with separate data and dedicated permissions for each member of staff, venue by venue.
Can guests change or cancel?
Yes. With automatic confirmations every guest gets a link to manage their own booking, without calling the venue.
Is there anything to install?
No. OneBooking runs in the browser on computers and tablets, and your guests book from the site or from the iOS and Android apps.
What happens when the room is full?
The request is not lost: it goes to the waiting list, in plain sight. When a table frees up the system brings it back, and your staff decide whether to confirm it.